- If the event you have booked for is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket
- You’re not entitled to a refund if you can no longer attend an event
- You’re also not entitled to a refund if an understudy is used in place of a show’s headline star, or a headlining star changes from the ones advertised on a festival line-up
WHEN ARE YOU NOT ENTITLED TO A REFUND?
But you’re not entitled to a refund for the ticket if an understudy appears in place of a show’s headline star, or a headlining artist changes from the ones advertised on a music festival line-up.
And if you can no longer attend an event or you’ve simply changed your mind about going, you’re rarely entitled to a refund, despite tickets often being purchased months in advance.
WHEN CAN I GET A REFUND ON TICKETS?
If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid.
If an event is rescheduled to another date, your tickets should be valid. If you can’t make the rescheduled date, then you’re entitled to a full refund.
The ticket seller is responsible for giving you your refund for tickets to a cancelled event.
It is a condition of membership of the industry’s self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket’s face value price, when an event is cancelled.
PLEASE RESPECT OUR HOUSE RULES
In order for everyone to enjoy the show we ask that patrons abide by the following rules:
1 - Excessive talking during the performances will not be tolerated as it disrupts the performer and other guests. If you disrupt the show you will be asked to leave without refund.
2 - If you are too intoxicated on arrival or during the show you may be refused access or asked to leave the venue and no refund will be issued.
3 - We reserve the right to ask audience members to leave and not return if they are found to be disruptive. No refund will be issued.
4 - Please turn off and put away all electronic devices before the show. Performers may not be photographed or recorded. Flash photography is distracting to the whole venue. Use of mobile phones, iPods, video game systems, laser pointers, etc is not permitted. Texting and using social media during the performance will not be tolerated.
Frequently Asked Questions
Q – How much is the booking fee?
A - The booking fee is £1.50 per person if booked online, or £2 per person if booked over the telephone.
Q – When will my ticket arrive in the post?
A - We are a ticketless service. Please note that you will NOT receive any physical tickets; instead you will be sent a confirmation email along with the receipt of payment email. Please bring along your booking confirmation email, although your name will be on the door if you forget…
Q – What time does the show start?
A - Show times differ according to each venue. For show times please look on the individual venue pages.
Q – What time does the show finish?
A - Each show will approximately 2 hours in length, so this depends on your start time.
Q – What time should I arrive?
A - Doors open 2 hours prior to the start of the show. If eating please allow 60 minutes before the start of the show. If not please allow at least 30 minutes before the show to be seated and settled with a drink before the start.
Q – Can I reserve my seat?
A - Seating cannot be reserved however a request can be made to the show manager prior to the show to be seated in a particular area or with a specific requirement. These cannot be guaranteed however our show manager will do their best to accommodate you.
Q – Can I buy food on the night?
A - There is a chance you can order food on the night, however this with busy kitchens it is wise to order in advance to guarantee your order.
Q – Is there a dress code?
A - There is no strict dress code however the door staff may refuse entry if you look particularly scruffy. On the whole, just be sure look nice – aim for a smart casual. Fancy dress is permitted however if the theme or outfit is offensive or overly crude you may be refused entry or asked to remove it.
Q – Do I need ID?
A - We operate the Challenge 25 policy. Entry is permitted for over 18′s only. If the bouncers think you look under 25 they are likely to ask you for identification. This must be driving licence or passport.